AREIA is registered at the Amsterdam Chamber of Commerce with number: 74743651.
VAT number: NL00204749B26.
E-mail: info@areia.shop
Clause 1. | General
1.1 The General Terms and Conditions of AREIA apply to all offers, products, orders, agreements and deliveries of AREIA. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at info@areia.shop
Clause 2. | Agreement and Order
2.1 The agreement becomes binding at the time you place your order. AREIA will process your order after the payment has been made. Until that time, AREIA will remain the full owner of the product(s).
2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order. Incase you need an invoice including VAT please e-mail to info@areia.shop
2.3 All images and specifications are an indication. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim.
Clause 3. | Payment and Payment Methods
3.1 You can choose from the following secure payment methods: Ideal and Credit card.
3.2 If AREIA mentions an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.
3.3 All product prices shown on www.areia.shop are including taxes but excluding shipping costs.
3.4 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without www.areia.shop or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen.
Clause 4. | Delivery
4.1 AREIA delivers all orders via courier service PostNL.
4.2 If you accidentally entered an incorrect delivery address or are not home when the courier service has tried to deliver the package – and there are therefore extra costs – AREIA holds the right to calculate these additional costs on to you.
4.3 AREIA will send the order as quickly as possible after payment of the agreement. AREIA always strive to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.
4.4 Up to and including the delivery AREIA bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.
4.5 Please note that the delivery times in clause 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, AREIA will always do everything in its power to make sure your order arrives in time.
Clause 5. | Approval period
5.1 AREIA strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to info@areia.shop.
Clause 6. | Returns & Exchanges
6.1 We hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.
6.2 Please make sure your order details (order number, name, address) are included in your return parcel.
6.3 You can send the package to:
Fairkoop
Tolstraat 78 huis
1073 SE Amsterdam
The Netherlands
6.4 The costs and responsibility of the return shipment is the responsibility of the customer (unless the item is a faulty item).
6.5 If goods are used, worn, damaged or incomplete we have the right to refuse returned items.
6.6 The refund will take place after receipt and inspection within 14 working days from the day that you returns package arrived back in our warehouse.
6.7 AREIA can only transfer the refund to the account where the original payment came from.
Clause 7. | Warranty
7.1 After the fourteen-day approval period (clause 5.1) AREIA gives a warranty of six months on the quality of the product. If the quality of the product is not to your satisfaction, please send an e-mail to info@areia.shop.
7.2 AREIA will provide you with a suitable solution, however, it is up to AREIA to decide which of the following options will be used.
• If it is possible to repair the product we will repair it.
• If it is not possible to repair the product, we will provide you with a new item incase on stock.
• If it is not possible to repair the product and we do not have it in stock anymore, we will offer you a refund.
7.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.
7.4 If we repair or replace the item, this can take up to 14 working days unless communicated otherwise.
7.5 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.
Clause 8. | Disputes
8.1 All legal relations are exclusively governed by Dutch law.
These Terms and Conditions were last updated, and became effective, on 21-05-2021.